FREQUENTLY ASKED QUESTIONS

Are the watches high quality?

As a member you will always receive a quality custom timepiece. The materials and components used can be compared to watches valued in the market ranging from $400 - $700 USD.

Do I get to keep the watches I receive?

Absolutely! Every custom watch you help design is yours to keep. You will soon have a great collection of unique watches to mix and match with your personal style.

How do I win a Luxury Watch?

All active GWC members are automatically entered for the chance to win a Rolex, Omega or Tag Heuer! The value of the luxury watch giveaway ranges between $5000 - $10,000 and is yours to keep.

How much does a seasonal subscription cost?

Membership is $115 each season (You will be billed this amount every 90 days from the date of sign up). Your seasonal membership includes 1 custom automatic timepiece, entry to the Rolex Giveaway, and exclusive luxury discounts.  

How much does shipping cost?

Shipping is a standard flat rate of $10. This includes global tracking and insurance for your timepiece.

When can I expect my first watch?

Our next ship out date will be in June 10, 2020.

Can I cancel whenever I want?

You will be able to pause, skip or cancel your membership anytime!

What is your return policy?

Any returned item must be in its original condition, and all tags need to be intact. Once your return is received and inspected, we will notify you of the approval of your refund. Your refund will be processed and automatically applied via original method of payment within 3 business days. All refund requests must be submitted within 14 days of purchase.